 Our
reporting service can be tailored to your business requirements, its
content dependent on the solutions we provide for you, but generally you
will want to know:
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What we did
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When we did it
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How we did it
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What problems we encountered
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We are happy to work with Support Level Agreements (SLA) a contract that sets out what we are responsible for; and Key Performance Indicators (KPI) the metrics by which we are measured. We also report fully on any additional fulfilment costs incurred. This could be additional packaging of products or distribution costs, next day or same day.
Each element of our business provides a full bespoke reporting service.
Callcentre
All our service solutions contain an element of CRM. Our call centre has the ability to feed the agreed information into your existing CRM systems or we can supply our own Customer Relationship Management solution for you based on a mixture of industry standard tools and in-house resources.
Warehouse
Our comprehensive reporting systems ensure that you can keep track of your "goods-in-trust"
Logistics
Our client response team are always available to provide information and advice and provide a full reporting and tracking service for the following:
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P.O.D
(Proof of Delivery), ETA's (Estimated Time of Arrival) |
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RMA's
(Product Returns Management) |
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Customer
Survey - request for further information (fulfilment) |
Asset Management
If we are managing an integration project for you a vital element of the task will involve asset management. As a company trusting us to manage many remote locations you will require detailed tracking. This normally takes the form of identification/serial numbers, hardware and software configuration and specific location information. You will be able to see at a glance what you have, what it looks like, and where you have it.
Typically we produce two reports, a summation report which totals the volume and value, and over time will deal with depreciation, and a detailed report which looks at each location.
Trust and accountability are paramount, and with our comprehensive reporting systems we are confident that we will exceed your expectations.
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